[…] eBoundHost Web Hosting Review (Newly Added Apr 19, 2008) …Boasting over 8000 sites on their network, eBoundHost strives to offer the best customer service and package pricing on the market… […]

Pingback by Best Web Hosting of The Month | Best Web Hosting — April 19, 2008 @ 12:07 am

I have used Eboundhost for about a year now. I have had nothing but problems. I believe they must have major server problems. Or, at least, the server my site is on. The thing is, things will be going fine for a while, then, suddenly, out of the blue, you won’t receive emails. And when you send them, you get no error message. So, you think they were “sent”. However, we have had many clients call wondering why we did not respond to their emails. We never received them to begin with. The problem is intermittent. So much so, that when I report the problem, they state they cannot find anything wrong. This has happened more times than I can count. I have provided them error codes and everything I can think of to “fix” the problem. But still, I have the email issue. And if you are like me, email is as important as the phone. Imagine if you missed 5 out of 10 phone calls! And, how many clients have I lost because they think we didn’t care enough to email them back!

That is not the only problem. Suddenly, in April we went off the map with Google. Our site would come up within the top 5 when searching the most common keywords. However, suddenly, we don’t show up at all. I am getting a 404 error, server not found. I realize that with Google, my site could be 5th or 205th, but to go from number 5 to not showing up at all, something’s wrong. I have asked for help many times and have gotten no assistance from tech support. It is maddening. I believe it has something to do with their server. But, I don’t know enough about these things to even know what to ask for to get help. I have not changed a thing with my site. Not meta tags, not anything. It has to be their servers!

Their Plesk system is totally unhelpful. Every time I use “search” to find an answer to a problem, I get a “document not found” error. This forces me to open a support ticket. Then, they inevitably misinterpret my problem, answer the wrong question and I am forced to email them back about 4-5 times prior to getting my “original” question answered. Tech support does usually get back with you on a problem within a half-hour to 2 hours. However, if you have to wait that time 4-5 times with each problem…well, you do the math. We’ll just say, each question takes about an hour to get a response on. But they answer the wrong questions 4-5 times. So, that equals about 5 hours of working on one problem. Who has this kind of time?

My Google issue happened in April. It’s mid-June now and I still have no resolution. I have just opened up my hundredth support ticket on this. This time I have done “massive” research so hopefully, within the next 6 months, I will have an answer.

As for my email problems, they continue. I have opened up too many support tickets to count on this one. It is hopeless. So much so I had to open up a gmail account and am trying to pass this along to my clients as my Eboundhost email is completely unreliable.

And, you should also know, 24/7 customer support is a farce. It does not exist. Via a support ticket, you will get responses via email after hours of waiting, as I mentioned before. But you will almost NEVER get anyone on the phone. I have gotten a voice mail every time I have called. And it can take a week or two to get a call-back, if any.

I highly suggest you finding someone more reliable to host your site through. I need to change hosting companies but it is such a pain, I have just stuck with it. However, it is time to make the switch! It is just one problem after another. I hate it because, Denis, their “main guy” knows a lot and is helpful. However, he is rarely the one you get. Pretty much everyone else is clueless. Nice, but clueless. And, unfortunately, nice won’t get my lost clients back!

• Reliability: 1
• Price Value: 1
• Control Panel: 1
• Customer Support: 2
• Overall Rating: 1

Comment by Dedra — June 19, 2008 @ 8:42 pm

I think ebound is a good host in terms of the services they offer. Their price of $9.99 is a little bit expensive but considering the fact that they offer you to host several websites with it, I think it is reasonable.

• Reliability: 4
• Price Value: 4
• Control Panel: 4
• Customer Support: 4
• Overall Rating: 4

Comment by Wesley — July 1, 2008 @ 2:14 am