eBoundHost Web Hosting Review
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eBoundHost is a well known company that delivers personal and business hosting solutions to clients throughout the globe. Committed to the service, its initiative is to make sure your website is always available to visitors. While eBoundHost is taking care of the operation behind the scenes, you are free to focus on other important matters. Whether it’s a small hosting venture or enterprise level solution, eBoundHost is ready to help power your business.
Disclosure: We are a professional review site that receives compensation from eBoundHost. We test each product thoroughly and give high marks to only the very best. We are independently owned and the opinions expressed here are our own.
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Reliability (5/5)
eBoundHost’s network is maintained in Chicago. Inside the data center are high performance, Dual Core XEON servers which store the sites of thousands of clients. To ensure that your data is safe, multiple redundant systems are put in place. This includes daily backups of your website, UPS systems, backup diesel-powered generators and 24/7 network monitoring. Offering a high-speed connection to the internet, eBoundHost backs up their reliability with a 99.97% guarantee.
Price Value (4/5)
eBounHost offers a great value with professional hosting starting at $6.55 a month. This gets you several unique features such as email support for your Blackberry or Treo along with advanced programming scripts like Ruby and DHTML. You also get support for multimedia streaming, a spam filter and .htaccess. With unlimited bandwidth and storage, this is one of the best plans going.
Control Panel (5/5)
Your hosting account comes with one of two control panels: Plesk or cPanel. These are two of the best programs available, straightforward and packed with features. All of your essential features can be accessed including FrontPage extensions, webmail, MySQL databases and more. Both control panels offer script installers that allow you to implement additional programs such as WordPress, b2evolution and the osCommerce shopping cart.
Customer Support (4/5)
eBoundHost offers a Help Center to address all of your concerns. This page provides vital information on areas such as Apache, CGI, E-commerce, MySQL and PHP. There are also online manuals and tutorials along with an e-mail contact form. eBoundHost rounds out its around the clock support with a customer service number for personal assistance.
Overall Value (4/5)
eBoundHost currently has one of the best deals on the market, well suited for businesses with varying requirements. You’re sure to get your more money’s worth out of this feature-rich package as it offers everything to succeed with a website.
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I have used Eboundhost for about a year now. I have had nothing but problems. I believe they must have major server problems. Or, at least, the server my site is on. The thing is, things will be going fine for a while, then, suddenly, out of the blue, you won’t receive emails. And when you send them, you get no error message. So, you think they were “sent”. However, we have had many clients call wondering why we did not respond to their emails. We never received them to begin with. The problem is intermittent. So much so, that when I report the problem, they state they cannot find anything wrong. This has happened more times than I can count. I have provided them error codes and everything I can think of to “fix” the problem. But still, I have the email issue. And if you are like me, email is as important as the phone. Imagine if you missed 5 out of 10 phone calls! And, how many clients have I lost because they think we didn’t care enough to email them back!
That is not the only problem. Suddenly, in April we went off the map with Google. Our site would come up within the top 5 when searching the most common keywords. However, suddenly, we don’t show up at all. I am getting a 404 error, server not found. I realize that with Google, my site could be 5th or 205th, but to go from number 5 to not showing up at all, something’s wrong. I have asked for help many times and have gotten no assistance from tech support. It is maddening. I believe it has something to do with their server. But, I don’t know enough about these things to even know what to ask for to get help. I have not changed a thing with my site. Not meta tags, not anything. It has to be their servers!
Their Plesk system is totally unhelpful. Every time I use “search” to find an answer to a problem, I get a “document not found” error. This forces me to open a support ticket. Then, they inevitably misinterpret my problem, answer the wrong question and I am forced to email them back about 4-5 times prior to getting my “original” question answered. Tech support does usually get back with you on a problem within a half-hour to 2 hours. However, if you have to wait that time 4-5 times with each problem…well, you do the math. We’ll just say, each question takes about an hour to get a response on. But they answer the wrong questions 4-5 times. So, that equals about 5 hours of working on one problem. Who has this kind of time?
My Google issue happened in April. It’s mid-June now and I still have no resolution. I have just opened up my hundredth support ticket on this. This time I have done “massive” research so hopefully, within the next 6 months, I will have an answer.
As for my email problems, they continue. I have opened up too many support tickets to count on this one. It is hopeless. So much so I had to open up a gmail account and am trying to pass this along to my clients as my Eboundhost email is completely unreliable.
And, you should also know, 24/7 customer support is a farce. It does not exist. Via a support ticket, you will get responses via email after hours of waiting, as I mentioned before. But you will almost NEVER get anyone on the phone. I have gotten a voice mail every time I have called. And it can take a week or two to get a call-back, if any.
I highly suggest you finding someone more reliable to host your site through. I need to change hosting companies but it is such a pain, I have just stuck with it. However, it is time to make the switch! It is just one problem after another. I hate it because, Denis, their “main guy” knows a lot and is helpful. However, he is rarely the one you get. Pretty much everyone else is clueless. Nice, but clueless. And, unfortunately, nice won’t get my lost clients back!
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I think ebound is a good host in terms of the services they offer. Their price of $9.99 is a little bit expensive but considering the fact that they offer you to host several websites with it, I think it is reasonable.
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eboundhost is an average one but never had any problems while hosting with them. Their support is that fast and I really love them.
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eboundhost is a very good web hosting company! They really tailor towards the business community it seems. They are all about keeping their clients websites online and prompt responses from their support team. I have not had to much personal dealings with them because I haven’t had any problems since I have been with them.
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The features on their packages are awesome! Where else can you get Unlimited bandwidth and disk storage at this price and still keep reliablity? I would recommend them to anyone who might need lots of space and bandwidth, they live up to their name in that department.
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My friends are using its service since one years and had some problems with its uptime…sometimes there is some distraction in its customer service as well.All other things are good and i don’t recommend it for professional users and as some of features lacks in its basic package as well.would say it as average
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A decent company with decent service. The only thing I don’t like about customer support is the fact that they think I’m an idiot, and that I’m in the wrong part of the site. Well, that only happened once, but it still annoys the crap out of me when they keep asking asinine questions.
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I’m hosted on an eboundhost VPS and I have no complaints so far. Their customer service is astounding.
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