Comments on: HostPapa Web Hosting Review

By: Ian Millard

Ian Millard — Mon, 16 Jan 2012 11:05:07 +0000

In my opinion – and that of many of my business associates – HostPapa has a multitude of problems with customer service and honesty.

In direct contradiction of ICANN regulations, they will list themselves at the domain name administrative contact. Essentially, they are taking control of your domain name, and will do everything they can to prevent you transferring it away – unless you pay “renewal” or “unlocking” fees. In some cases this can amount to $200 or more.

ICANN does NOT allow a “losing” registrar to extort money to release a domain name for transfer.

If you want to complain about registry problems, send a copy of your message to the “real” registrar, TuCows. HostPapa is NOT an ICANN-Accredited Registrar.

I believe that HostPapa is a business front for TuCows, and they have an “office” in France so they can avoid taxes, and appear ‘international.’

My advice, based on my experience is: stay away from HostPapa. I really don’t care how “green” they appear to be. I don’t think they can be trusted.

I have removed all my domain names from their clutches, and cancelled all services with them.

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By: Jade

Jade — Tue, 08 Jun 2010 19:20:52 +0000

Because we saw that HostPapa had such a high ranking on some websites, we chose HostPapa. We

have been with HostPapa for about half a year now. And it has been really disappointing!

First, we can never get to talk to anyone on the phone when we have problems with their web hosting

service. Second, their Online Support is always busy ( I have only conversed with someone just once

so far! ) The only way we can contact them is to fill out a ticket online, and wait for their reply – I

nomally get their reply back the next day if I put “Urgent” on the ticket. Third, their servers are not

stable. In the last half year, we have been notified that the server would be down for maintenance 3

times. Two months ago, they changed our IP address without notifying us thus we couldn’t find the

website or cpanel, neither could our web users. I told their Online Support but they said they only did

this the once. I said we should be notified still that they had done this. The person I was talking to

didn’t say anything else – she just disappeared and didn’t speak to me again!.

So I absolutely do not recommend anyone ever again use HostPapa!

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By: Lunaris

Lunaris — Wed, 22 Apr 2009 16:57:16 +0000

This is the best company I know in the whole market of hosting business. I never found a company that has such a wonderful customer service, which is contacting you and solving the problems you have during a two hour period.

If someone asks me for a good host- I say “HostPapa”.

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By: Ronny

Ronny — Tue, 07 Apr 2009 21:21:56 +0000

A very solid company with some very solid numbers that are actual numbers instead of abstract concepts. I much prefer a company that says “17 gig” instead of “Infinite, well, actually, I’m not telling you how much it is.”

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By: Siegfried

Siegfried — Sun, 22 Mar 2009 19:48:16 +0000

I’ve had a lot of first-class service from this company. The one time I had an actual issue, it was sorted out within the hour I made my complaint.

I do like the fact that the data transfer easily breaks several terabytes. Being someone that has a lot of high-res photography, I can use all the data transfer I can get. A lot of companies claim to have unlimited data limits, but they actually don’t.

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By: John

John — Tue, 01 Jul 2008 10:01:48 +0000

That is right, Hostpapa does offer a value for the dollar. I think the prices there charge are cheap in terms of the services they offer. I think their customer support is quite good too and they do generally offer a very good service at reasonable prices.

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