15 Positive Reviews
2 Negative ReviewsLatest Updated October 19, 2008
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IX Web Hosting has been delivering professional web hosting solutions for nearly 10 years. During this time many providers have come and gone, however IX Web Hosting has stood firmly at the top, proven with a whopping 350,000 domains hosted. IX Web Hosting has built its name on providing reliable service with solutions that assure a high level of performance and the ultimate in satisfaction. Highly praised by its customers, this company has received praise throughout the industry with the accolades to back it up.
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Reliability (4.5/5)
IX Web Hosting is dedicated to its customers from the ground up, starting with a well designed data center. High-powered equipment and multiple redundant systems ensure that your data is protected against physical theft and damage, network intrusion and a range of untimely disasters. IX Web Hosting has the utmost confidence in its service offering a 30-day money back guarantee along with an uptime or cash guarantee if your site happens to go down.
Price Value (5/5)
IX Web Hosting offers an excellent value with a number of professional hosting packages. The Expert Plan is only $4.95 per month, providing you with unlimited bandwidth and disk space, database support, a free site builder and numerous scripting languages for designing your site. You also have the ability to host unlimited domains and a wealth of e-commerce features to open up your own storefront.
Control Panel (4/5)
Your IX Web Hosting account comes included with the H-Sphere control panel. This program gives you the power to administer all the critical features of your site from creating email accounts and adding domains to managing domains and implementing third-party software. Everything you need is conveniently located on the interface, allowing you to access self-help resources of even cancel your web hosting subscription.
Customer Support (5/5)
IX Web Hosting excels in the area of support, one of the reasons this company receives such high marks from its clients. A quick response is assured whether you are making contact via phone, email or the efficient live chat system. You also have access to various self-help resources with online documentation, video tutorials and an invaluable FAQ section.
Overall Value (5/5)
IX Web Hosting has a professional hosting solution to meet the needs of businesses at varying levels. This stable platform offers exceptional performance and is backed by an experienced support team and industry-leading guarantees. If you are looking to break online in the field of e-commerce, IX Web Hosting makes a solid choice.
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Upon entering the site you are hit with a feeling of great things. Right away is a young lady holding an American flag after all. Then as your eyes veer to all corners of the page, you are overcome with a feeling of great features and extra bonuses, all at a low price. While the features and price are above average, the customer service was a little lacking when it came to more than basic questions. However after working things through, they always come through in the end.
IX Web Hosting made me happy with their best customer care support. They assisted well in finding me a domain name. Well, that created a better outlook to my site.
I was quite impressed with the innovations they made in my site, generating more traffic. Felt comfortable with the customer care and I am sure this will prolong for a long period.
The price for their unlimited pro package is too expensive. You can get the same features with another hosting company for almost half the price. A few companies offer money back guarantee but do they really give you your money back easily if you are dissatisfied with their service?
Although IX Web hosting does provide a reliable service, I think their prices are a little over rated. As others have stated as well they would need to improve the customer support a little bit. Overall I rated them 4 because they are providing a reliable service. And I don’t like the talking lady on their site, I always find it annoying when a website has something like that.
I used to host with IX web hosting a while back and they used to be very reliable. I later stopped updating that site and didn’t renew when the domain expired. I am surprised to see that the ratings people are giving them are not very high. May be the level of their services has gone down over the years.
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I hadn’t heard of IX Web until I was search round looking for a good web hosting package. I decided to give them a go and they have been fab.
Real easy to use, no hassle, just sign up and away you go. If you’re like me and want an easy life then these guys will help you out!
The main benefits of IXWebhosting are:
- the greatest Live support that is able to solve any kind of problem in several minutes
- low prices that include wide amount of features and services
- high bandwidth that results in websites running very fast
The IXWebhosting has recently introduced new products that may double visitors of your website and make it more attracting.
One of them is ECHAT.
EChat has literally taken the “complication” out of Chat-ware programs to provide you with the EASIEST Chat solution available on the market today.
Top Ten Reasons to Start using eChat today:
No servers to set up or software to install, just add HTML to your web pages and log in!
Start chatting with your site’s guests in less than 10 minutes!
Compatible with all operating systems and browsers
Reduce Phone Calls & Save Time and Money
Create canned scripts for specific questions, greetings, etc.
Provide better support
Helps convert “visitors” into “buyers”
Your guests can buy with more confidence
Greet your customers with “proactive sales”
Personal approach -Make them feel welcome, greet and offer visit/product assistance
Can handle multiple operators and departments with unlimited concurrent chats
30 Day Money-Back Guarantee
The second service I would like to tell you of is Ecommerce SPAMGUARD.
The main benefit of it: it stops 99.99% of spam.
Ecommerce Spamguard* is the easiest, fastest, & best solution for individuals & businesses to rid their inboxes of spam for good! Most spam is sent in masses by programs not an individual; Ecommerce Spamguard solves this problem by requiring the senders to “identify” themselves as a human. If the sender does not do so, you do not receive the email. You can preauthorize your entire contact list or pick & choose (whitelist or blacklist) who you want to receive email from as you go. View the step by step process.
* No hardware to install
* No software to install
* No software updates
* No upkeep
* No spam messages
* No worries!
If you are interested in these or any other products here is the personal Employee Code for you: “bang”
If you will use it during sign up for any products with IXwebhosting, your order will be processed as first-priority order and in future some specials and discounts will be given by that code.
Kind regard,
Elena Obilets
IXwebhosting specialist
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I have been with ixwebhosting for about 6 weeks now. I haven’t had any problems with their services. The only situation I have came across is that their cPanel does not come with Fantastico. It wasn’t really a problem though since I’m more than capable and often prefer installing things by hand anyway. Uptime, speed, and support have been great though!
Ixwebhosting is awesome! I have been using them for quite a while and love their web hosting package! It comes with everything and more than what I need to run my blog! Also, no one has ever complained about my website being down or being slow which is important to me!
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i would definately give it overall 5 because i am using it for such a long time and really satisfied with its service though had faced some technical problems in the beginning but they just solved it pretty quickly and before time.Great features which make to stick to their plans..i m happy using it people.
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This will be a long review describing what I have recently gone through with IX web hosting and why I am choosing to leave them.
I have been with IX Web Hosting about 2 years. This company was rated number 1 on this review site at the time I was looking for a web host.
I signed up for the Business Plus plan for $7.95 per month . This plan offered 8 dedicated IP’s for an excellent price. IX web hosting also offered renewal at the same price as long as you stayed with them. Unfortunately, a bargain is not a bargain unless the company that is offering the service can actually provide it without constant issues.
In the two years I have been with IX web hosting I have not really been very active other than putting up a very simple webpage with the assistance of one of my friends. What I have encountered is a lot of spam type email. On more than one occasion I have had over 1000 spam emails in my mailbox. I was told that finally that issue is being addressed and they are putting some time of spam filtering in place on their servers.
Recently I decided to get more active and create both a forum that included a photo gallery on my website. I am a photographer and I have a son who fights amateur mixed martial arts. I have been called to photograph several events and have been asked by the fighters and their families about purchasing images. I called IX tech support and asked them which forum software and photo gallery they recommended.. One of their tech support people suggested to me that I get a copy of E107 for the forum and Coppermine for the photo gallery. I followed that suggestion.
Once I got the software was to read its requirements and then contact IX to see if they supported ImageMagicK and MySQL databases. I was informed they did and those things were available to me under my current hosting plan. Then I noticed that even though I had changed the pointing of my name servers and typed the names of my domains in the control panel on IX hosting, IX never bothered to create or put up the temporary template or place holder each domain. So when I want to my domains the server name and the port number were exposed.
The first big issue I ran into was when I attempted to create a MySQL database. The data base creation went smoothly but when I went to add users it would not allow it. So I called tech support and we walked through it together. When the tech experience the same issue he told me it was on the server side and he would send an email to the administrator and it would take about two hours to fix it and they would notify me by email once it had been corrected.. Of course this delayed my installation of my forum software. I checked in two hours and I had received a notification that the issue had been resolved so I signed on and attempted to add users to the data base. I discovered the issue still was not fixed so I made another call to tech support. After another delay they finally fixed the issue and I was able add a user to the data base.
The second issue arose when trying to load the E107 Forum software through a zipped file onto the web server. I loaded the file in only to get a Bad response from Server Error when I attempted to extract it in the control panel. Of course I generated a trouble ticket only to be told it was probably a browser issues and could I provide more information. I responded and told them that I had used three different browsers attempting to get this to work and still received the same error. Finally I had to expand the program on my desktop which made loading the program take twice and long.
The third issue ran into came when I was attempting to install the coppermine photo gallery which is designed to work with the forum software I had installed as well as many different forum programs. One of the options is the ability to use a thumbnail program called ImagemagicK that I mentioned above. ImageMagick is a program that resides on the server of your web host and has to be enabled for you to be able to use it. You also need the correct data path to enable it to be used with your photo gallery. I called Tech support several times and no one seemed to know the correct data path. I was actually given the wrong data path by tech support on 3 separate occasions. Once I received the correct data path for it, the program still would not install. So once again I called tech support only to be told that permissions had to be enabled for me to be able to install ImagemagicK and that it would take an Admin to enable it. Since I was calling at night, I was told that it would take until the next day to get the permissions enabled. I was also told that I need to file a trouble ticket through their web system in order to get the problem taken care of. So I asked, if I am calling tech support, and they understand there is an issue then why wouldn’t they generate the ticket instead of expecting the customer to jump through hoops to get something on their system corrected.
The forth issue I ran into occurred on the same night. I was continuing to modify my front page of my website and I needed to change some permissions in my program and the control panel on IX Web Hosting would not allow me to do so. So I attempted to use Filezilla which is a third party http://FTP. The server still would not allow me to change permissions. So once again I called into tech support only to be told that we are sorry we do not support third party software. So I asked for a supervisor and he saw there was an issue on their side that was not allowing me change permissions and finally after fighting with tech support once again and having to ask for a supervisor the problem was corrected.
As you can see, a pattern is developing here and I was starting to get angry.
The fifth issue came up later that evening. I went to back to continue to work on my web site and I click on the control panel and the icon just kept spinning. After several attempts and trying to use different browsers, I called tech support again. I was told by a tech support person “ Oh we are sorry but we are running a maintenance script on the server and you should have access again in 2 to 4 hours. I asked, how come your company did not mail an email notice that they were going to be doing some maintenance and the server would be unavailable during this time period. The tech responded we just don’t.
At this point, I about had enough and the next day I called in and spoke to ask for a management person and complain about my experiences. I ended up with a billing person who was very nice and convinced me to keep my account and offered me 2 free months of service to compensate me. I told him I did not call to get anything for free but accepted 1 month. Then the billing person told me that I was on an old server called CP4 and that the company had moved their servers from Hopkinsville Ky to Ohio because of bandwidth issues. He said there was also a new server called CP8 and he could not understand why they had not switched me to it because the programs I wanted to install actually resided on the new server as a simple script type install. What that means is that I would not have to load up the program manually and should be able to do a 1 button click install. Since I really did not have any content that resided on the old server I told him to switch me. Which brings me to the sixth issue.
The sixth issue to do with the reinstall of my programs. I used the one button install for the E107 program only to have a problem with the with the program not working properly and the front page not showing. When I called tech support, I was told sorry we do not support third party software. When I mentioned this is a program you have in your control panel and use to encourage people to sign up for your service, I was given the same line that this third party software and not supported. Then I pointed out that there control panel was third party software as well and asked if they supported that. I was told well we have a deal with the company writes that program and our company has modified it so we support it. I was told that if I wanted help with the E107 installation that they offered in their control panel that I would have to call back in the morning and ask for a specific person who was the person most experienced with it. When I called the next morning I was told that person was unavailable. What is ironic is that the same person I had talked to the night before answered the phone. That person was given instruction to help me by the person she had told me to call and we attempted to once again install the E107 software that resided in their control panel and on their server.
The CP8 server was running extremely slowly at this time. For some reason we could not get the e107 program to install properly that resided on their server so I told her I had a zipped copy loaded up but I was having problems getting it to extract properly on the IX server. The tech also had problems extracting it so she loaded it down to her desktop to extract it and asked if she could call me back once the 2997 files had been uploaded and we could walk through the install. I agreed and then she and I also agreed that I would upload the coppermine program through my FTP to the site from my side. After waiting for over 2 hours with no call back, I called back into tech support. I talked to another person who told me the tech I was talking to wanted to know if I could call back in 20 mins. At this point I said No and asked for a manager. I was given to a woman who was supposed to be the Manager over the Tech dept. When I told her what happened the tech who was supposed to call me back lied to her and told the manager she had. I informed the manager I had both a land line with an answering machine and a cell phone with voice mail and there was nothing on either one of them. Of course the tech then changed her story. The manager and I then went about installing the E107 program on the new server, but ran into difficulty because the server was so slow, I was put on hold several times during the install process while the manager went to find out why the server was having the speed issues. At some time during the install the Manager gives me the line we really do not support third party installs and needed to get off the phone. Of course I could not believe that I was hearing this again. So when she got off the phone, I called back in to the company and asked to speak to someone in higher management like a Customer Service Manager. I was told they had none. So I asked how do you get to speak to the vice president or CEO of the company and I was informed you don’t. This of course was unbelievable.
I also had a trouble ticket filed outlining my complaints and asking for a call back from the CEO of the company. That ticket is dated Dec 3, 2008 To this date of Dec 17, 2008 I have not had any of complaints addressed in regard to the customer service or tech support complaints. Even so they keep trying to close my ticket and basically I have been ignored.
As you can see there are many problems with the IX Web Hosting Service, I have not listed everything I have experienced but I think you get the idea. I would strongly suggest that you avoid IXwebhosting at all costs.
During the time I have been waiting for a response I opened an account with Blue Host Web Hosting and so far my experience with them has been outstanding. The server appears to be much faster than IX hosting. The customer support is very friendly, and they have both E107 and Coppermine available in their control panel. They also support the install of these programs.
Compared to IX webhosting, Blue host is a breath of fresh air and IX webhosting is a nightmare.
Thanks for reading.
IX uptime is ok but the best part is the price. How can you find someone else who can offers you dedicated ips for only $4.95 monthly? This features is a unique one and you have to pay around $15-$35 per month for hositing with this features included. A little bit lag in support but still acceptable.
A bargain is not a bargain unless a company can provide the service they offer reliably. Unfortunately this is not the case with IX web hosting. The poster above seems to think there is only a little lag in support. The truth is that there are major problems with this companies support as well as their customer service.
Price is not everything. Sometimes you get what you pay for.
If your web site is important to your business then you really need to research the web host company you are considering. Extra Dedicated IPs are useless if your web site ends up running extremely slow, the control panel either does not function or runs very slowly, or if setting up a web site on the web host you choose becomes a nightmare.
I had tried them few times only because of the advertisement credits. Actually whenever my friends ask for help with their sites, I try to find out the offers which maximises the returns on money spent since I know most of my friend’s sites won’t have much traffic to speak off since they are mostly personal blog kind of sites. And if the friend agree I use the ad credits for my own sites. It is not like that I am deceiving them since I don’t charge for the nominal services like installing wordpress or changing themes and they don’t have problem with that.
IX webhosting is very well priced, I’ll give it that, but I had massive problems with more or less everything I tried to do, especially once I started using dynamic pages on my websites, things ground to a halt on a regular basis. The technical support were little help, insisting I was doing something wrong until proved otherwise.
I have had to set up an account with IX web hosting for a client of mine and I really had big trouble with this host. The customer service team was not up to par and we frequently experienced downtime.