Comments on: WebHostingPad Web Hosting Reviews

By: caFF

caFF — Wed, 07 Jan 2009 00:04:44 +0000

Have had several problems over the years. If someone has a good experience I am very surprised. I cannot believe that they are hard to get a response from the service is not what it should be the price is ok, but this is one of those where you get what you pay for. I am not sure where they are but if they improved I would go back to them.

Reliability: 2
Price Value: 2
Control Panel: 3
Customer Support: 3
Overall Rating: 3

By: Jenni Bern

Jenni Bern — Tue, 06 Jan 2009 17:39:48 +0000

This is such a great hosting company. Whenever I had a problem I just called it in and they helped me so much. Also I didn’t know hosting could be so cheap, and with the coupon I had, I saved so much more than if I’d gone with someone else. I’m very happy with Webhostingpad. Thank you for all your great support and great features!

Reliability: 5
Price Value: 5
Control Panel: 5
Customer Support: 5
Overall Rating: 5

By: John b.

John b. — Sat, 03 Jan 2009 09:46:25 +0000

I used this host for a few months and I must say that their service is pretty lousy and their downtime is way too much. I also had problems with files that disappeared and got the same answer as above, "we didn't do it". There are too many low-priced hosts available that do the job better than this one.

Reliability: 2
Price Value: 4
Control Panel: 4
Customer Support: 3
Overall Rating: 2

By: Shuan

Shuan — Thu, 01 Jan 2009 17:12:57 +0000

My best friend has his hosting with WebHostingPad and he was satisfied with their service. I helped him set up his account and resolve some minor problems but this company seems to be a no thrill hosting company.

Reliability: 4
Price Value: 4
Control Panel: 4
Customer Support: 4
Overall Rating: 4

By: S. Mitchel

S. Mitchel — Thu, 01 Jan 2009 16:34:36 +0000

I think the price is too good for what they are offering, and for that reason, they are eventually gonna come crashing down. Who can offer unlimited space + unlimited bandwidth for $3.95 a month? It just doesn't work, to be fair. I wouldn't trust a seller like this, I'd trust someone to actually provides what they say they will, and I don't think webhostingpad can do that.

Reliability: 3
Price Value: 5
Control Panel: 3
Customer Support: 3
Overall Rating: 3

By: svetlana

svetlana — Sat, 27 Dec 2008 06:59:22 +0000

price and price. That is what I love about webhostingpad. I don't care for uptimes and other technical stuff since I only want to have some personal sites where i can play with different stuff without thinking about money. once i become more professional, maybe then i will start looking for reliability , customer support bur for the time being i love the low prices.

Reliability: 3
Price Value: 5
Control Panel: 3
Customer Support: 2
Overall Rating: 3

By: Joe

Joe — Mon, 15 Dec 2008 18:09:18 +0000

Web Hosting Pad has incredible prices for so much. I couldn’t believe I found such a good company. No hidden fees, a free site builder, 100% uptime in the past year. Definitely can’t find more for your money than with Web Hosting Pad! WHP, great job.

By: patty lana

patty lana — Tue, 09 Dec 2008 19:19:39 +0000

Web hosting pad is so great! The support people are very friendly and helpful and setup was so fast, smooth, and easy. So far I haven’t had a single problem and was only impressed by how much they offer, and continue to offer, customers for a very good price. I wouldn’t go with any other company.

By: sandy

sandy — Mon, 08 Dec 2008 16:47:40 +0000

When I called them to ask about their hosting service they gave me a very clear, detailed explanation. I ordered with no hidden fees and had my account set up in less than a day. Their server speed is very fast and uptime has been 100% as far as I see. Great cPanel. Webhostingpad has been excellent in every way.

Reliability: 5
Price Value: 5
Control Panel: 5
Customer Support: 5
Overall Rating: 5

By: Bradford

Bradford — Mon, 01 Dec 2008 22:25:00 +0000

I signed up for 2 years with webhostingpad to get the best price per month. Their support answers quickly, but they tend to forget about me often, making the chat sessions unnecessarily long. The couple of phone calls I’ve made to them revealed that they only had one (or a few more) people answering phones - and I got the same guy on chat. He wasn’t helpful or friendly. When I chatted in (today even) with an issue adding domains, the chat “Technical Support Agent” answered that I had to email someone else. What’s the point of chat support?

During my first month (the month where you can get your money back if you’re not satisfied) my site was quick and I didn’t have any problems. After the first month, it got much much slower. I only use the site for a family website running wordpress, but it is almost unusable. I suspect they put the new accounts on the faster servers, and the older accounts (that are now stuck without an “out”) on the slower/more congested servers. Others have indicated likewise.

Before I was aware that it was not allowed to host copyrighted materials on their server (so, music, videos, etc) I uploaded my music library for remote access. After weeks of uploading on a slow DSL connection, my media folder is missing. Just gone. No warning from support, no email or anything. Gone. I called and chatted in, (getting the same guy of course), and he denied that there ever existed a media folder like I described. I understand them deleting a folder that breaks the TOS, but to say nothing about it and deny it vehemently, even though logs are available that indicate otherwise, is asinine.

Lastly, and most alarming, prompting me to spread the word on this terrible company, is the issue I experienced today. I had a folder titled “backup” where I placed a couple multi-volume rar-backups of some important documents. The files themselves were encrypted, along with their contents, so in no way could the company see their contents, so this was NOT against the TOS. Last month it was there, and my disk quota was around 1.7 TB I believe, very large. Today, my disk quota has been bumped down to 10GB, and my “backup” folder is completely gone. My chat with the agent is pasted below for your enjoyment:

==============================================

Date : 2008-12-01 16:02:00
Executive :Brian Henson (Support)

Name : Bradford
Email : *******@yahoo.com

Chat transcription :-

Bradford: In Cpanel my “Disk Space Usage” shows as 2722.94/10000 MB
Bradford: Why was it lowered?
Bradford: And why were my files deleted?
Brian Henson: We do not just go delete files from the server.
Bradford: That’s what happened.
Bradford: Twice now.
Bradford: Plus, you can see, my disk quota has been changed
Bradford: It was much larger a little while ago. I just noticed today.
Brian Henson: We start everyone out now at 10 gb, as they need more, simply request it and we will upgrade it.
Bradford: I was already a customer with a large quota. I log in today and see that it was made much smaller, and my folder /backup/ with all its sub-files and directories is gone
Brian Henson: I am unsure of why this would happen, once again, it would be something to talk about with our system admins.
Bradford: How do I get in contact with them? I had the same problem 6 months or so ago, and the person I spoke with on the phone and on chat said that YOU guys didn’t do it. I sure didn’t. I don’t want to get the run-around.
Brian Henson: Please contact admin@webhostingpad.com
Bradford: What is their phone number?
Brian Henson: There is not a phone number
Brian Henson: they are in the datacenter and are not allowed to take phone calls.
Bradford: Aren’t you support?
Brian Henson: This is level 1 technical support, as this livechat is meant for this, level 2 and three support is all emails that are directed to the datacenter.
Bradford: I’ll try to email them, but judging by the response I am getting now and the response I’ve received in the past, I don’t expect much. I am going to use this chat as an example on any webhosting review site I can find to show how poor your support is. Deleting large files and then denying it is piss-poor support, and probably criminal according to your TOS, though I’m sure you’ve covered your asses. I know you’re just a peon (I’ve worked support too) but please pass this on to your superiors.

==============================================

I hope this serves as a warning to others. Please avoid this site, or at least start a month-to-month plan with them to get better service. DO NOT SUBSCRIBE TO ANNUAL OR BI-ANNUAL.

Reliability: 1
Price Value: 1
Control Panel: 1
Customer Support: 1
Overall Rating: 1